At cowins, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
These highlights summarize our key privacy commitments. The full legal policy below governs your data rights on cowins.
cowins collects only the data necessary to operate your account, verify your identity, process PHP transactions, and comply with PAGCOR and anti-money laundering regulations. We do not sell your data to third parties.
Your cowins account data is protected with industry-standard encryption, secure servers, and strict access controls. Our security team monitors for unauthorized access around the clock.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data held by cowins. You can exercise these rights by contacting our Data Protection Officer.
cowins uses cookies to keep your session active, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings at any time.
cowins shares data only with trusted payment processors (GCash, PayMaya, local banks), identity verification providers, and regulatory bodies such as PAGCOR — never with advertisers or data brokers.
cowins may send you promotional emails and in-app notifications about bonuses and new games. You can opt out of marketing communications at any time through your account settings or by contacting support.
Important: This Privacy Policy applies to all cowins players and visitors, including those accessing the platform from Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines. By using cowins, you acknowledge that you have read and understood this policy.
cowins ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the cowins online gaming platform at cowins.vip. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
This policy describes the types of personal information cowins collects from players and visitors, the purposes for which that information is used, the circumstances under which it may be shared with third parties, the security measures in place to protect it, and the rights available to you as a data subject under Philippine law.
Please read this Privacy Policy carefully alongside the cowins Terms & Conditions. If you have any questions about how cowins handles your personal data, you may contact our Data Protection Officer using the details provided in Section 14 of this policy.
For the purposes of the Philippine Data Privacy Act of 2012, cowins acts as the personal information controller in respect of the personal data collected through the cowins platform. cowins determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
cowins has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14.
cowins collects personal data from you in the following categories, depending on how you interact with the platform:
3.1 Registration & Account Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Technical & Usage Data
3.5 Communications Data
| Data Category | Examples | Required? |
|---|---|---|
| Registration Data | Name, email, date of birth, mobile number | Mandatory |
| KYC / Identity | Government ID, selfie verification | Mandatory for withdrawals |
| Financial Data | GCash number, bank account, transaction history | Mandatory for transactions |
| Technical Data | IP address, device info, session data | Automatic / Optional |
| Communications | Support chat logs, email records | When you contact us |
cowins uses the personal data we collect for the following purposes:
cowins processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
cowins does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:
All third parties with whom cowins shares personal data are required to maintain appropriate security measures and to use the data only for the specified purpose.
cowins uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit cowins.vip. We use the following types of cookies:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the cowins platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
cowins retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, and in accordance with applicable Philippine legal and regulatory requirements:
Upon expiry of the applicable retention period, cowins will securely delete or anonymize your personal data in accordance with the National Privacy Commission's guidelines on data disposal.
cowins implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
While cowins takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your cowins login credentials. If you suspect unauthorized access to your account, please contact cowins support immediately.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cowins will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cowins:
To exercise any of these rights, please contact the cowins Data Protection Officer using the details in Section 14. cowins will respond to all verified data subject requests within fifteen (15) business days, as required by the Data Privacy Act.
cowins is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced at registration through date-of-birth verification and KYC identity checks.
If cowins becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to PAGCOR as required by our regulatory obligations.
If you are a parent or guardian and believe that a minor in your care has registered on cowins, please contact us immediately at [email protected] so we can take prompt action.
cowins primarily stores and processes your personal data on servers located within or serving the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners.
Where such transfers occur, cowins ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. This may include contractual data processing agreements incorporating the NPC's standard contractual clauses, or transfers to jurisdictions recognized by the NPC as providing adequate data protection.
cowins may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, cowins will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The effective date at the top of this policy will be updated whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how cowins protects your personal data. Your continued use of the cowins platform after the effective date of any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by cowins, please contact our Data Protection Officer:
cowins Data Protection Officer
Email: [email protected]
General Support: [email protected]
The email addresses above are provided as plain text for reference only. Our DPO will respond to all data privacy inquiries within fifteen (15) business days.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government website.
Now that you know how cowins protects your privacy, enjoy our full game library — live casino, slots, bingo, and more — all in Philippine Peso, with your data handled responsibly. Must be 21 or older to play.